Communication skills - learner
4. Speaking and listening
To speak and listen are closely connected. Oral communication implies competences in careful, respectful listening to others and awareness of own language use according to target group, purpose and content. Oral communication at work indicate use of both daily life language and professional use of language. To be aware of ways of speaking and attitudes when listening to others is important communication competences in working life. To speak and listen indicate specific competences such as to be able to:
- be aware of and adjust communication to the communicative context and situation
- adjust the language use to audience or target group
- develop ability to speak or make presentations at meetings, and formal gatherings
- learn speaking strategies for speaking on spot
- learn strategies for turn-taking in discussion and conversation
- use conversation to promote own and others´ interests
- maintain focus and concentration when listening to others
- be aware of listen in addition to hearing
Written activity n° 1:
- you can print the page
- if you are member of the group (registered with an email) you can make the interactive activity
Answer as honestly and precisely you can to following questions with YES or NO:
QUESTIONS OF AWARENESS | YES | NO |
Do you change your way of speaking to different target groups? |
|
|
Are you aware of being polite and understandable? |
|
|
Are you aware of appropriate words and expressions? |
|
|
Are you confident with speaking out your own standpoints and meanings? |
|
|
Do you show fellow-workers respect by listening to their standpoints/meaning? |
|
|
Do you give fellow-workers feedback? |
|
|
Are you able to give critical feedback? |
|
|
Are you able to receive critical feedback from fellow-workers and change attitudes or ways of speaking? |
|
|
Do you ask fellow workers or others for clarification and elaboration? |
|
|
Are you confident with discussions and exchange experiences and knowledge to colleagues? |
|
|