Building relations - learner

1. Introduction to building relations

1.3. Negative and difficult people and situations

At work, you have or will experience difficult situations and people with negative attitudes of different kinds. You have to learn how to deal with this in a way that brings communication, cooperation and good relations to coworkers further on. This require certain skills related to: 

• Negotiation and problem-solving
  
• Creating harmony
  

Describe your ability and skills to master both negotiation and problem-solving and to create harmony at workplace. Include also how you can develop these skills.