Building relations - learner

1. Introduction to building relations

1.4. Customers service

To attend good relation to different target groups as clients, customers, patients or relatives, require awareness on how to communicate, on your own attitude and behavior. Furthermore, you have to adjust your style and service appropriate to different target group. This indicate certain skills as:

• Attitudes and behavior towards different target groups
  
• Managing complaints from different target groups
  

Identify and describe your own attitudes and behavior towards different target groups. How will you describe your ability to master complaints from clients, customers and so on?