Communication skills - trainer
1. Introduction to communication skills
Communication is about using language in different situations, in different contexts, to different target groups, in different language style. Communication implies building relations and to convey a certain message. Communication means speaking and listening, reading and writing and using digital tools. The main goal is to be understood and to understand what is being said and what is written.
This module is organised in topics that presents strategies to trainers on how to develop communication skills followed by subtopics that presents how the learner can develop these skills.
The content is divided into Reading, Writing, Speaking and Listening and Digital tools.
It is recommended for the learner to start with self-assessment of their communication competences in general to have an overview of their possible challenges.