Key Competences at Work: Trainer's book and Learner's book

Relation-building can imply many factors and all of them are heavily depended on everyone’s good efforts and contribution. To guide learners to develop and be aware of their own skills in building relations is important to all at work.

This module focus on these topics:

• Communication style
  
• Networking and teambuilding
  
• Dealing with negative and difficult people and situations
  
• Customer service