Building relations - learner
1. Introduction to building relations
To build good relations at work with coworkers, leaders and related target groups are ideal for achieving goals, an incentive and stimulus for good atmosphere, prosperity and creativity for all. Often building relationships is the groundwork that must be laid before anything else gets done at work. It doesn't make sense to form relationships just to get people to do work for the institution or enterprise. That will not work because people will feel used. We form relationships because we genuinely like someone, because we share some common goal or because we simply need to know that it is necessary for the well-being for all at work.
Relation-building can imply many factors and all of them are heavily depended on everyone’s good efforts and contribution. To guide learners to develop and be aware of own skills in building relations is important to all at work. This module focus on these topics:
- Communication style
- Networking and teambuilding
- Dealing with negative and difficult people and situations
- Customer service
